Shipping Policy

1. Order Processing Time

Once your order is placed on thefashionfarm.in, we begin processing it immediately.

• Standard Processing Time:
  Orders are processed and dispatched within 1 to 3 business days (Monday to Saturday, excluding public holidays).

• Made-to-Order or Limited Stock Products:
  Certain items may require additional preparation time, depending on fabric availability or size customization. In such cases, estimated dispatch time will be mentioned on the product page or communicated via email/WhatsApp.

• You will receive a confirmation email or WhatsApp message once your order is placed, and another once it is shipped.

2. Shipping Timeline

Once dispatched, the estimated delivery times are:

• Metro Cities: 3–5 working days

• Tier 2 & Tier 3 Cities: 5–7 working days

• Remote Areas: 7–10 working days

Note: Delivery timelines are approximate and may vary due to courier service capacity, weather, strikes, or government regulations.

 3. Shipping Partners

We work with trusted and reputed courier services like Delhivery, DTDC, Blue Dart, and India Post, depending on your location and pin code.

• Tracking: A tracking link will be sent via email or WhatsApp once your order is shipped.

• You can check your shipment status anytime using the link provided.

If you do not receive tracking details within 3 business days, please contact us via email or WhatsApp.

 4. Shipping Charges

We believe in transparency, and we clearly display shipping charges at checkout:

• Free Shipping: On orders above a minimum cart value (displayed on our website).

• Standard Shipping Rates: ₹50–₹100 may apply on orders below the free shipping threshold, depending on delivery location.

• Cash on Delivery (COD): Currently not available. All orders must be prepaid via UPI, Razorpay, or other secure online options.

 5. Incorrect or Incomplete Address

Please make sure to enter your complete and correct shipping address at checkout, including pin code, flat/building number, and contact details.

• If an order is returned due to incorrect/incomplete address or unavailability, re-shipping will only be done at the customer’s expense.

• We will contact you before reshipping, and delivery will proceed once confirmation is received.

 6. Delays & Exceptions

While we try to deliver all orders within the promised timeline, the following factors may sometimes cause delays:

• Weather conditions (heavy rain, storms, etc.)

• Unforeseen logistics issues or courier partner delays

• Local lockdowns or government restrictions

• Incorrect delivery information

We will do our best to keep you informed in case of any delay. Our customer support team is available to help with tracking and status updates at all times.

 7. Delivery Areas

We currently ship all over India. If you are from a remote or unserviceable pin code, our team will contact you after order placement to suggest alternatives or offer a refund if delivery is not feasible.

 8. Delivery Confirmation

• Delivery is considered complete once our courier partner marks the package as “Delivered.”

• If you have not received your order but it’s marked as delivered, please report this to us within 48 hours, and we’ll investigate with the courier partner.

 9. Packaging & Sustainability

Each order is carefully packed in tamper-proof, eco-friendly packaging to reduce waste and protect your garments during transit. Our goal is to ensure that your outfit arrives in perfect condition, ready to wear.

 10. Need Help?

For any questions related to your order, shipping timeline, or delivery status, please feel free to reach out:

📧 Email: fashionfarm.2024@gmail.com
📱 WhatsApp: +91-86042 30002 / +91-98288 99516

Our customer support team is available from Monday to Saturday, 10:00 AM to 7:00 PM (excluding national holidays).

 Thank You!

We appreciate your trust in The Fashion Farm. Our goal is to make your shopping experience seamless from cart to closet. Thank you for supporting a women-led, comfort-first fashion brand made in India.